Frequently Asked Questions

Please find some common questions and the related answers below. Please contact Jami for further questions or concerns.

What does a Meet and Greet visit entail?

Upon your interest in Waggin Tails, a Pet Sitter will come to your home for an initial consultation to meet your pet(s) and complete the necessary paperwork, and go over your home care instructions. You decide how many visits each day and what services you and your pet(s) require. This meeting is required prior to service and lasts about 15-30 minutes.

How will the Pet Sitter enter my home?

At the initial Meet and Greet, you will provide your pet sitter with a key to your home which is stored safely with the pet sitter. We will test all keys at the Meet and Greet. Garage codes are fine to enter, but is case of a power outage, we prefer to have a key as well. At the Meet and Greet, house alarm instructions should be gone over carefully and the Pet Sitter have a full understanding of its operation. It is our job is ensure the safety of not only your pet but your home and to keep it in the same condition that you left it to us.

How long is each visit?

Standard mid-day visits are approximately 15 minutes. Vacation visits vary from 15 minutes for Cats and 30 minutes for Dogs. Puppy visits are approximately 30 minutes. If you would prefer extra time, please let your Pet Sitter know upon scheduling. An additional fee will be applied.

What services do you provide?

Knowing that each pet and home is unique we will accommodate to meet your needs. We come to your home to provide a service so that your pets can stay in the comfort of their own home. Our visits include feedings, exercise, potty breaks, medication, and lots of TLC! We also provide “house keeping” services such as bringing in the mail, trash, newspaper, watering plants and adjusting lights. Please see the Services and Rates page.

Do you offer satisfaction guarenteed?

We will guarantee our services every time! If you are not 100% guaranteed with the services provided, we will be happy to address your concerns.

What does it mean to be insured?

To be insured means that Waggin Tails Pet Sitting Services purchases an annual liability insurance policy from Western Reserve Group Insurance Company. Coverage includes (but is not limited to) damage to property in our care, custody and control (including pets and home) as well as coverage for lost keys.

How am I billed and when is it due?

An invoice will be either hand delivered or emailed at the beginning of weekly visits in which payment is due.  Vacation payments are due prior to the first visit. We accept cash, checks (Made out to: Jami Graves), PayPal and Venmo.  Note: A 24 hr. cancelelation is required for mid day visits.  Once vacation visits have begun, cancelled visits are still expected to be paid.

Do you charge extra for the Holiday’s?

Yes. They are as follows:
An additional fee of $5.00 per visit for Mother’s Day, Memorial Day, Father’s Day,
Independence Day and Labor Day.

An additional fee of $10.00 per visit for Easter Sunday, Thanksgiving, Christmas Eve,
Christmas Day, New Year’s Eve and New Year’s Day .  Note: payment is expected prior to first visit. 

Will you contact me while I’m away?

No news is good news! However, you are welcome to call, text or email for an update.

What are your hours of operation?

We are available for your pet between the hours of 7am and 10pm, unless an Almost Overnight is scheduled, 365 days a year.

Do you have references?

Yes!  Testimonies are available on the website and upon request.

Do you accommodate special requests?

Any requests within reason. Special feeding habits, special toys or activities, special language; these make your pet unique and we would love to do these for them. We wouldn’t have it any other way!

What happens if my pet becomes ill or injured?

We will take your pet to their vet first. If it is after hours, we will contact a 24 hour emergency vet. We will contact you as well for further instructions.  Additional fees may apply.

Why not use the neighborhood teenager?

By hiring a Professional Pet Sitter you get the peace of mind knowing that your pets are being cared for by someone with experience. If a medical need arises they are usually experienced enough to know if it is an emergency or not. You also have the security because your Pet Sitter is insured. Pet Sitters do this as a career, not just a favor. We take pride in our work and will care for your pets the way you would because we work for you! We treat every pet like our own.