FAQ’s

What does a Meet and Greet visit entail?

Upon your interest in Waggin Tails, the owner or pet sitter, will come to your home for an initial consultation to meet your pet(s), go over your home care instructions, and get you started on your Precise Petcare Profiles. Waggin Tails is now using a secure software system in order to keep track of clients information, garage/alarm codes and pet information. As a client, you will have the ability to make changes to your schedule, see when your personal pet sitter arrives, leaves and how far they walked by GPS.

This initial meeting is required prior to service and lasts about 15-30 minutes. The first meet and greet is Complimentary to our clients.

If you are a client that only uses our services 1-2x a year, we recommend a Vacation Intake visit in order to get reacquainted with your pets and update any changes with your pets and/or home. ($22)

How will the Pet Sitter enter my home?

At the initial Meet and Greet, you will provide your pet sitter with a key to your home which is stored safely with the pet sitter or the owner. We will test all keys at the Meet and Greet. Garage codes are fine to enter, but is case of a power outage, we prefer to have a key as well. At the Meet and Greet, house alarm instructions should be gone over carefully and the Pet Sitter have a full understanding of its operation. It is our job to ensure the safety of not only your pet but your home as well. If Waggin Tails does not hold your key, a $10 key pick up fee will be issued on your invoice.

How long is each visit?

Standard mid-day daily dog walk visits are 30 minutes. Vacation visits vary from 15 -30 minutes for Cats and 30 minutes for Dogs. Puppy visits are approximately 30 minutes. If you would prefer extra time, please let your Pet Sitter know upon scheduling. An additional fee will be applied.

What services do you provide?

Knowing that each pet and home is unique we will accommodate to meet your needs. We come to your home to provide a service so that your pets can stay in the comfort of their own home. Our visits include feedings, exercise, potty breaks, medication, and lots of TLC! We also provide “house keeping” services such as bringing in the mail, trash, newspaper, watering plants and adjusting lights. Please see the Prices+Services page.

Do you offer satisfaction guaranteed?

We will guarantee our services every time! If you are not 100% guaranteed with the services provided, we will be happy to address your concerns.

What does it mean to be insured?

To be insured and bonded means that Waggin Tails Pet Sitting Services purchases an annual liability insurance policy from Mourer Foster (Kennel Pro). Coverage includes (but is not limited to) damage to property in our care, custody and control (including pets and home) as well as coverage for lost keys.

What happens if my pet becomes ill or injured?

We will take your pet to their vet first. If it is after hours, we will contact a 24 hour emergency vet. We will contact you as well for further instructions. Additional fees may apply.

Why not use the neighborhood teenager?

By hiring a Professional Pet Sitter you get the peace of mind knowing that your pets are being cared for by someone with experience. If a medical need arises they are usually experienced enough to know if it is an emergency or not. You also will feel secure knowing your Pet Sitter is insured. Pet Sitters do this as a career, not just a favor. We take pride in our work and will care for your pets the way you would because we work for you! We treat every pet like our own.

How am I billed and when is it due?

An invoice will be emailed at the beginning of the week and is due before your first visit. If the invoice remains unpaid by the first visit we may charge a late fee.

Vacation visits are due in full before the first visit begins. Once visits begin, any canceled visits are expected to be paid in full. Any vacation visits that are canceled 10 days or less prior to the start date will be charged 1/2 of the total invoice.

Major Holiday’s and Spring Break require a deposit of 1/2 of your total invoice and is due upon receipt and is non refundable. Other non high volume vacations required a 25% depost that is non-refundable.

We accept cash, checks (Made out to: Jami Graves or Waggin Tails), Venmo (@jami-graves-1) Zelle/Chase Pay: jami@waggintailscarmel.com

Note: A 48 hr. cancellation is required for mid day visits or the full amount will be charged. Last minute visits or schedule changes, 10 days or less, will see an additional fee of $25-$30 for scheduling purposes. Vacation visits requested less 5 days prior to first visit will see an additional scheduling fee of $30.

Do you charge extra for the Holiday’s?

Yes. They are as follows:
An additional fee of $10.00 per visit for Mother’s Day, Memorial Day, Father’s Day, and Labor Day.

An additional fee of $15.00 per visit for Easter Sunday, Independence Day, Thanksgiving Day, Christmas Eve, Christmas Day, New Year’s Eve and New Year’s Day.

Will you contact me while I’m away?

Waggin Tails uses an unique Pet Sitting Software called Precise Petcare! You will create your very own personal profile for you and your pets. At every visit you will get alerts as to when your personal sitter arrives and leaves and as a bonus, they will send a detailed journal with pictures letting you know how much fun they had with your pets! Our clients are LOVING it!!

What are your hours of operation?

We are available for your pet between the hours of 7 am and 8 pm, 365 days a year. We have a 24-hour response time except on weekends and holidays.

If you have any additional questions please call (317) 800-2034 or email jami@waggintailscarmel.com

Do you have references?

Yes! Testimonies are available on the website and upon request.

Do you accommodate special requests?

Any requests within reason. Special feeding habits, special toys or activities, special language; these make your pet unique and we would love to do these for them. We wouldn’t have it any other way!

Client Testimonials

"Waggin Tails is an excellent company, providing both daily walks and vacation visits. Our dog, Lucy, gets terrific lunchtime walks from the ever-reliable walkers, who shower her with affection and provide detailed feedback to us. Their friendliness and professionalism mean we are always happy to trust them with our pup."

Jeremy Bell

"Jami is more than a pet sitter, she is like family! Garrett and Stella (dogs) are always so happy to see her when she stops by to visit. Their tales are crazy waggin! Even when Jami isn't working, she may stop by the house and she fills up their water bowls. Jami comes highly recommended by myself and my kids. We wouldn't think of boarding our dogs anymore."

Lisa Lyon

"Sam, is a rescue and has always had some anxiety when he sees our suitcases out. But ever since we’ve started using Jami he has been much calmer when we leave. He loves the walks, playtime and the many treats!! Our kitty, Harriet, shares the same love for Jami, as well. She loves their playtime, the treats, and her clean litterbox!"

Karisa Reichard

"I am very happy with the services of Waggin Tails. The software makes scheduling easy! They provide wonderful pet sitters that care for the needs of my dog. "

Liz Hagerman

Contact Us

Our 15 part-time pet sitters have been hand-picked to ensure our clients receive the utmost service and care for their pets.

Phone

(317) 800-2034

Email

jami@waggintailscarmel.com

We service Carmel, IN and surrounding areas.